AMPLIFI Refund and Cancellation Policy
1. Scope and Purpose
This Refund and Cancellation Policy governs all purchases, subscriptions, channel memberships, digital goods, and merchandise orders processed through AMPLIFI (amplifi.inc) and facilitated by our payment gateway partner, PayFast. By making a purchase or subscribing to the platform, you agree to this policy.
2. Digital Content & General Sales Finality
2.1. Because digital content, streaming media, podcast unlocks, virtual goods, and electronic downloads are delivered and made accessible immediately upon purchase, all sales of digital content and subscriptions are final and non-refundable, except where required by applicable consumer protection law.
2.2. Once digital media has been unlocked, streamed, downloaded, or accessed, no refunds, credits, or exchanges will be issued.
3. Subscription Cancellations
3.1. How to Cancel: You may cancel your recurring platform subscription or individual channel membership at any time directly through your account settings or billing dashboard.
3.2. Effect of Cancellation: Cancellation stops all future automated billing by PayFast. Your access to the paid subscription or channel benefits will continue until the end of the current billing period you have already paid for.
3.3. No Pro-Rata Refunds: Part-used billing periods are not refunded on a pro-rata basis. You will not be charged on your next renewal date provided cancellation is completed prior to that date.
4. Limited Exceptions for Refunds
Amplifi will review refund requests and may issue a full or partial refund under the following limited circumstances:
a) Service Failure / Non-Delivery: A purchased live-stream event, 1:1 creator session, or digital service is cancelled by the platform or creator and cannot be rescheduled.
b) Duplicate or Erroneous Billing: You were charged multiple times for the exact same transaction due to a technical processing error by PayFast.
c) Fraudulent Transactions: Unauthorized transactions confirmed following an internal security investigation.
Note: Tips, donations, and voluntary gifts are final and non-refundable under all circumstances.
5. Refund Request Procedure
5.1. To request a refund under the limited exceptions set out in Section 4, you must submit a written request to support@amplifi.inc within 7 (seven) calendar days of the transaction date.
5.2. Your request must include:
- Your registered account email / username.
- The PayFast transaction ID or reference number.
- The exact date of purchase and a detailed explanation of the issue.
6. Processing of Approved Refunds
6.1. If a refund is approved by Amplifi, funds will be processed back to the original payment method used via PayFast within 7 to 10 working days.
6.2. The time required for the funds to reflect in your bank or card account depends on your specific financial institution.
7. Chargebacks & Payment Disputes
7.1. We encourage you to contact support@amplifi.inc immediately if you notice an incorrect charge or billing error. Our team will investigate promptly.
7.2. Initiating a bank chargeback or payment dispute through PayFast or your bank without contacting Amplifi first may result in the immediate suspension or termination of your Amplifi account while the dispute is reviewed.
8. Creator-Specific Policies
Individual creators hosting channels on Amplifi may establish supplementary channel rules or perks, but no creator policy may override Amplifi's core refund and cancellation structure unless expressly authorized in writing by Amplifi administration.